Wen Hai Course Training: Ju Shui Tan After-Sales Operation Training


Release time:

2025-04-25

    Wenhai Hardware Co., Ltd. held a Jushuitang after-sales problem training course on April 25, 2025, to enhance employees' professional abilities in e-commerce after-sales service. The main speaker, Wang Renhao, systematically explained how to handle Jushuitang after-sales operational issues from eight aspects.

1. Order inquiry and manual order placement;

2. How to check order status and modify labels;

3. Pre-sales exchange operation;

4. After-sales replenishment and exchange operation;

5. Return receipt inquiry and express delivery registration inquiry;

6. Modify other non-cooperative couriers in the order printing and picking process;

7. Single order, multiple items express delivery audit;

8. Suspend and delay shipment

Through the systematic training in the above eight aspects, employees can clearly check the order status, use the system to efficiently process orders, and master the skills of tracking after-sales tasks and handling abnormal orders. The training not only improved employees' proficiency in operating the Jushuitang system but also significantly enhanced their business processing capabilities and efficiency.